Thrive Scales Customer Experience with ServiceNow AI

Thrive has implemented the ServiceNow AI Platform to enhance its customer support, shifting from reactive to proactive service. The adoption of ServiceNow's Technology Provider Service Management has led to a 73% first-contact resolution rate and saved over 14,500 engineering hours for customer-facing tasks. This strategic move aims to scale Thrive's support operations while maintaining service quality as its customer base expands.